Return policy

Thank you for shopping with UrbanSavoir! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our return policy below for information on how to return or exchange items.

1. Return Window

You have 30 calendar days from the date of delivery to return your items. After this period, we will not be able to offer a refund or exchange.

2. Eligibility for Return

To be eligible for a return:

  • The item must be unused, undamaged, and in the same condition as you received it.

  • The item must be in its original packaging, including all tags or labels.

  • Certain products are non-returnable, including:

    • Personalized or custom handbags, wallets, or accessories

    • Sale or clearance items

  • Items must be purchased directly from urbansavoir.com.

3. How to Initiate a Return

To initiate a return, please contact us at info@urbansavoir.com with:

  • Your order number

  • The items you wish to return

  • A brief explanation for the return

Once we receive your request, we will provide return instructions and a return shipping label if applicable.

4. Return Shipping Costs

  • Free Returns: If the item is defective, damaged, or incorrect, we will cover the return shipping costs.

  • Customer-Paid Returns: For non-defective items, customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your item reaches us safely.

5. Refunds

Once we receive and inspect your returned item:

  • If approved, a refund will be issued to your original payment method within 5–7 business days (depending on your bank or credit card provider).

  • Refunds include the cost of the item(s), excluding original shipping fees, unless the return is due to our error (defective or incorrect items).

6. Exchanges

We do not offer direct exchanges. To exchange an item for a different size, color, or product:

  • Return the original item following the standard return process.

  • Place a new order for the desired item.

7. Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving the item.

  • We will provide free return shipping

  • Ensure you receive a full refund or replacement

  • We apologize for any inconvenience and will handle the issue promptly

8. Cancellation

To cancel an order, contact us immediately at info@urbansavoir.com:

  • If the order has not shipped, we will process the cancellation and issue a full refund

  • If the order has shipped, please follow the standard return process

9. Contact Us

If you have any questions or need assistance with your return, please reach out:

Email: info@urbansavoir.com
Phone: +1 (562) 606-3722
Business Address: 1655 Reynolds Alley, Long Beach, CA 90808, United States

Thank you for choosing UrbanSavoir! We strive to ensure your complete satisfaction with every purchase and appreciate your trust in our brand.